- Organizational Assessment
- Customer Satisfaction Studies
- Performance Appraisal Systems
- Process, Program & Project Performance
- Malcolm Baldrige National Quality Award Criteria
Evaluating your own company’s performance – without bias – can be a difficult if not impossible proposition. Jude Heimel has a wealth of experience as an objective, third party assessor / examiner, having evaluated everything from government programs to healthcare corporations to scientific and technical organizations. Her evaluations can validate either internal or external assessments. They can be sweeping – e.g., a corporate – wide analysis of the entire organization – or focused in specific areas: project management, process management, customer satisfaction, etc. Perhaps Jude’s most oft-used expertise as an evaluator concerns Malcolm Baldrige National Quality Award criteria. She is known for pinpointing and turning around problem areas in many newer (and not-so-new) Total Quality Management programs and in assessing the overall health of an organization. Indeed, Jude is a qualified examiner in the use of MBNQA criteria at both state and corporate levels. Two of her clients have become national MBNQA award winners.
Jude also develops company-specific research designs for program evaluations. By working closely with staff, she can create customized, ongoing systems to accurately evaluate internal programs.
Fill out the form to Contact Jude or call (505) 428-0204.
M.A. Applied Social Research
B.A. Program Planning and Evaluation
P.I. for HUD, DOL Program Evaluations
5 Years Examiner, MBNQA Criteria
Corporate QA Spokesperson